Join our team

Enjoy living and working on the Gold Coast while thriving in a newly created role with the responsibility for providing specialist advice and support that will ensure that CSBS provides services in safe environments for all people, free from harm, abuse, neglect, violence, and/or preventable injury.

A standout candidate will respect difference in all its forms, and fearlessly challenge discrimination, marginalisation, disempowerment and stigmatisation.

The Role

As the inaugural CSBS Senior Practitioner you will report to the Chief Operating Officer and will work closely with the GM’s of Disability Services and Mental Health Services and their teams.

You will be based primarily in the CSBS Gold Coast office but will travel to the CSBS offices in Brisbane and the Sunshine Coast, and Participant homes or communities as required.

 This role is full time.

Role Overview

You will provide specialist advice and support with a particular focus on ensuring that people supported by CSBS who are subject to regulated restrictive practices are protected, and that the organisation complies with all legislative, regulatory and ethical safeguards and responsibilities.

You will act as central liaison point between the organisation and the NDIS Quality and Safeguards Commission with respect to restrictive practices and behaviour support.

You will provide support and practice guidance, training and coaching to all staff and managers regarding the planning and use of strategies to support people with complex needs.

You will complete reports for both internal and external stakeholders, referring to analysed behavioural data where appropriate.

You will monitor and facilitate the development of legislative/ regulated reports and applications, including but not limited to Behaviour Support Plans and Short-Term Applications, and monitor the implementation and compliance of such

You will develop and monitor risk management and compliance strategies for Participants subject to forensic Mental Health orders

Our ideal candidate will be energised when involved in the above activities but importantly must also understand that the CSBS focus will always be on Participants first – and will welcome the idea that sometimes an alternative path must be sought to achieve goals.

Essential Requirements

• A tertiary degree in Social Work, Psychology or similar Human Services degree is required, together with professional registration with AASW, APA, AHPRA or similar
• Strong, demonstrable experience as a Practitioner within the Disability Services and/ or Mental Health sectors (including the NDIS), and have a strong applied understanding of Positive Behaviour Support, Recovery and Trauma-informed frameworks
• Expert understanding of legislation, regulation, Standards and safeguards regarding the use and governance of Restrictive Practices, both in Queensland and nationally
• Expert understanding of the NDIS Quality and Safeguarding Framework, particularly as it applies to Restrictive Practices; together with significant experience working with Positive Behaviour Support Plans
• Significant experience in working with and supporting people who, as a result of disability or mental health diagnosis, have challenging and complex behaviours and support needs; and demonstrable experience in working with support teams to enhance their practice in support of people with challenging and complex behaviours
• Strong, demonstrable experience in supporting and guiding teams to continuously enhance the quality of their practice using reflective approaches
• Blue Card and Yellow Card or willingness to obtain
• Current First Aid Certificate and CPR Certificate, or willing to obtain.
• Current QLD driver’s license and own vehicle with comprehensive car insurance.
• Completion of the NDIS Worker Orientation Modules

How to apply

For an application to progress to the next stage and be considered, it must be received via the CSBS website.

Please submit your application via the link below. 

Please ensure you supply not only a resume but a covering letter that details how your skills, experience and passion meet the requirements for this role.

Any questions regarding this role can be directed to recruitment@csbs.com.au

The Company

Community Services Bespoke Solutions focuses above all on the wants and needs of participants and their families and support networks. CSBS services are highly personalised, flexible, friendly and deliver real choice in the supports and structures each participant chooses. The services we offer are designed uniquely for each participant to enable them to live the life they want to live. We recognise that participants are the experts in their own lives. They know what supports they want, and how they want them delivered and where. We know the NDIS rules, regulations and systems and how to support participants to design a service response they love. Together – we believe we can achieve great things!

CSBS are seeking an experienced, dynamic Support Coordinator within the Sunshine Coast area.

Join a fast-paced and dedicated team, who work together to provide the highest possible level of service to the people who chose CSBS to support them.

The Role

Reporting to the Operations Manager for Support Coordination, you will be based at the CSBS Office in Mudjimba but will travel regularly to visit Participants in their homes and communities as part of your role.

This is a full-time role.

The Company

Community Services Bespoke Solutions focuses above all on the wants and needs of participants and their families and support networks. CSBS services are highly personalised, flexible, friendly and deliver real choice in the supports and structures each participant chooses. The services we offer are designed uniquely for each participant to enable them to live the life they want to live. We recognise that participants are the experts in their own lives. They know what supports they want, and how they want them delivered and where. We know the NDIS rules, regulations and systems and how to support participants to design a service response they love. Together – we believe we can achieve great things!

What does a Support Coordinator do?

Our Support Coordinators:

Provide the coordination and implementation of supports within a Participant’s NDIS plan, supporting a participant to engage the supports the way they want them.

• Provide supports to navigate the complexity of the NDIA and the NDIS system, supporting Participants and Nominees to understand and manage in such a way that enables them to live their lives.
• Work collaboratively and resourcefully with Participants to design an individualised plan which provides them with genuine choice and control and builds increased capacity to manage and direct their supports as they develop and grow.
• Develop and strengthen a Participant’s network of providers and ensure that services are tailored to meet their individual support requirements.
• In collaboration with the Participant, negotiate services and service agreements; arrange assessments and reports; determine appropriate support funding and budgets.
• Provide support to Participants with understanding the NDIS, plan implementation, reporting, plan review and how to resolve any issues experienced throughout the life of their plan.
• Maintain accurate records and regular communication with Participants and stakeholders ensuring successful progress towards life outcomes and plan goals.
• Work collaboratively with CSBS colleagues, the Participant’s stakeholders, to foster positive relationships; to engage in opportunities of shared learning and skill development; and to build strong networks within the Support Coordination Community of Practice.

Strong candidates will:

• Be naturally be fearless advocates and leaders with a clear focus on supporting NDIS Participants and their Nominees/Guardians to enable them to live the life they want to live.
• Have a demonstrated knowledge of the National Disability Insurance Scheme (NDIS), legislation and rules.
• Demonstrated ability to mentor and steward teams through effective practice.
• Have experience in working in a previous role with a psychosocial focus.
• Be familiar with Restrictive Practices and Positive Behaviour Support Practices.
• Be able to effectively and efficiently juggle competing priorities in what can be a high-pressure environment.
• Demonstrated high level organisational skills and the ability to maintain accurate participant information and files.

A standout candidate will respect difference in all its forms, and fearlessly challenge discrimination, marginalisation, disempowerment and stigmatisation.

Your values & personal attributes

• As one of the CSBS team, we would ask for your commitment to our values-based organisation and, as our representative, anticipate you will exercise a level of diligence, accountability and professionalism that reflects the reputation and standing of the company.
• Have highly developed interpersonal skills with the ability to build rapport and develop and maintain strong relationships with a broad range of people as you deal with issues of a sensitive nature.
• A warm, collaborative and consultative style.
• A continuous evaluation and improvement mindset.

Essential Requirements

• Relevant legislative personal history probity checks, including Yellow Card and Blue Card Positive Notices, or the ability to gain and maintain these
• Demonstrated intermediate ability to use Windows 10, Microsoft Office, Client Management systems and the willingness to learn new systems and technology. CSBS works exclusively with cloud based technology to give us the flexibility in working arrangements. You must be comfortable working in this environment.
• An Open Australian Driver’s licence and be willing to use your own vehicle for work purposes, ensuring that your vehicle is appropriately insured as well as the ability and willingness to travel.
• Demonstrated problem solving skills to successfully identify problems, develop solutions and implement these using a logical and systematic approach.
• Demonstrated ability in written and verbal communication to ensure clear and concise information is presented to all internal and external stakeholders.

How to apply

Apply by clicking the button below and filling in the form. Only applications received via the CSBS website will progress through to the next stage. 

We are seeking an energetic and dynamic person to become part of our amazing team who are on the forefront of delivering empowering disability supports to NDIS participants.

A CSBS Service Manager oversees the delivery of supports and services to NDIS Participants while working closely with their Nominees, Guardians and Support Networks.

Our ideal Service Manager will have an innovative approach to resourcing the support requirements of Participants while ensuring all supports and services are aligned with the NDIS Commission Quality Indicators.

The Role

Reporting to the General Manager for Disability Support, you will primarily be based at the CSBS Office in Murrarie but will travel regularly across Sunshine Coast, Brisbane & Logan areas to visit Participants and their support networks in their homes and communities as part of your role.

You will also regularly be required to work from the CSBS office in Mudjimba when supporting Sunshine Coast Participants.

This role is permanent full time.

The Company

Community Services Bespoke Solutions focuses above all on the wants and needs of participants and their families and support networks. CSBS services are highly personalised, flexible, friendly and deliver real choice in the supports and structures each participant chooses. The services we offer are designed uniquely for each participant to enable them to live the life they want to live. We recognise that participants are the experts in their own lives. They know what supports they want, and how they want them delivered and where. We know the NDIS rules, regulations and systems and how to support participants to design a service response they love. Together – we believe we can achieve great things!

Strong candidates will:

• Be naturally be fearless advocates and leaders with a clear focus on supporting NDIS Participants and their Nominees/Guardians to enable them to live the life they want to live.
• Have a demonstrated knowledge of the National Disability Insurance Scheme (NDIS), legislation and rules, and or a willingness to gain it.
• Demonstrated ability to mentor and steward teams through effective practice.
• Have experience in working in a previous role with a psychosocial focus.
• Be familiar with Restrictive Practices and Positive Behaviour Support Practices.
• Be able to effectively and efficiently juggle competing priorities in what can be a high-pressure environment.

The nature of this role means that you will sometimes be working in complex situations. Your resilience, adaptability, and readiness for a challenge combined with a generally positive nature will make your application stand out from the crowd.

As with everything we do at CSBS – the focus is on collaboration with the participant, the family and support networks. Your ability to collaboratively work with families is essential.

A standout candidate will respect difference in all its forms, and fearlessly challenge discrimination, marginalisation, disempowerment and stigmatisation.

Your values & personal attributes

• As one of the CSBS team, we would ask for your commitment to our values-based organisation and, as our representative, anticipate you will exercise a level of diligence, accountability and professionalism that reflects the reputation and standing of the company.
• Have highly developed interpersonal skills with the ability to build rapport and develop and maintain strong relationships with a broad range of people as you deal with issues of a sensitive nature.
• Demonstrated problem solving skills to successfully identify problems, develop solutions and implement these using a logical and systematic approach.
• Demonstrated ability in written and verbal communication to ensure clear and concise information is presented to all internal and external stakeholders.
• A warm, collaborative and consultative style.
• A continuous evaluation and improvement mindset.

Essential Requirements

• Relevant legislative personal history probity checks, including Yellow Card and Blue Card Positive Notices, or the ability to gain and maintain these
• An Open Australian Driver’s licence and be willing to use your own vehicle for work purposes, ensuring that your vehicle is appropriately insured.
• Current First Aid and CPR Certificates.
• The ability and willingness to travel.
• Demonstrated high level organisational skills and the ability to maintain accurate participant information and files.
• Demonstrated intermediate ability to use Microsoft Office software, Client Management systems and the willingness to learn new systems and technology.

More Information

For further information about this role, please contact Darren Booth, d.booth@csbs.com.au or 0499 995 081