To be eligible for NDIS support, you must:

• Be an Australian citizen or permanent resident.
• Be under the age of 65.
• Have a permanent disability that significantly affects your daily life and activities.
• Have reasonable and necessary supports to live a more independent life.

An NDIS planner is a qualified professional who assesses your needs and develops your NDIS plan. They work with you to identify your goals and determine the appropriate supports to help you achieve them.

NDIS early intervention is designed to help children aged 0-7 with disabilities develop their skills and reach their full potential. Lifelong support is for individuals aged 7 and over who require ongoing support to live independently.

Your NDIS plan is reviewed regularly to assess your ongoing needs. If your condition improves and you no longer require the same level of support, your plan may be adjusted accordingly. However, you can still be eligible for NDIS support even if your condition improves.

You can appeal an NDIS plan decision if you believe it is not fair or reasonable. The NDIS website provides information on the appeals process.

Learn more 

Yes, you can use your NDIS funding to pay for a carer if you require ongoing support. However, the specific funding arrangements will depend on your individual circumstances.

Your NDIS plan is typically reviewed every year or two. However, you can request a review of your plan at any time if your circumstances change.

Registered providers are regulated by the NDIS Quality and Safeguards Commission. They have to meet strict conditions for the quality and safety of their services.
They can’t charge more than the NDIS Pricing Arrangements and Price Limits. These can be found on the NDIS website.

Unregistered providers are not regulated by the NDIS Quality and Safeguards Commission. They can choose to charge any price, either below or above the price limits.

All providers must follow the NDIS Code of Conduct. This is on the NDIS Quality and Safety Commission website.

Download the NDIS Fact sheet for more

Yes, you can generally choose your own NDIS supports. This is especially true if you are self-managing your NDIS plan. However, there are a few things to keep in mind:

• Your plan: The specific supports you can choose will depend on what is included in your NDIS plan. Your plan will outline the types and amounts of support you are eligible for.
• Registered providers: You can choose any registered NDIS provider to deliver your supports. You can find a list of registered providers on the NDIS website - HERE.
• Self-management: If you are self-managing your plan, you have even more flexibility in choosing your supports. You can hire your own support workers or contract with providers directly.

It's important to consult with your Local Area Coordinator (LAC) or NDIA planner to discuss your options and ensure that the supports you choose are appropriate and within your NDIS funding. They can also provide guidance on finding suitable providers and managing your plan.

CSBS is a registered NDIS provider. At CSBS we strive to make a difference. We know we can’t be all things to all people, but we work really hard to make sure that we can provide the right level and mix of supports so people can live the life they want.

We know we are good at what we do; however we also know that along the way we have not always met everyone’s expectations.

But we take that on board, we listen, we learn, we grow, we improve and we go above and beyond to make sure that people with disability are well supported and it is not just us saying this!

Individuals who have been discharged from a hospital and require ongoing support to live independently at home may be eligible for NDIS Hospital to Home services. This can include people with disabilities, injuries, or chronic illnesses.

NDIS Hospital to Home services can include a variety of supports, such as:

• Personal care: Assistance with daily living tasks like bathing, dressing, and grooming.
• Domestic support: Help with household chores like cleaning, cooking, and laundry.
• Community access: Support to participate in community activities and social outings.
• Medication management: Assistance with managing medications and appointments.
• Specialised care: Support for individuals with specific medical needs or disabilities.

To apply for NDIS Hospital to Home services, you will need to have an NDIS plan in place. Your NDIS planner can assist you in determining if you are eligible for these services and how to apply.

The duration of NDIS Hospital to Home services will depend on your individual needs and goals. Your NDIS plan will outline the specific timeframe for these services.

Yes, you have the right to choose your own NDIS Hospital to Home provider. You can search for providers in your area using the NDIS Provider Register - HERE

NDIS Hospital to Home services are typically covered by your NDIS plan. However, there may be some out-of-pocket costs depending on your specific circumstances. CSBS's hospital to home coordinator can help guide you through the process and identify which expenses are covered by your plan.

Yes, NDIS Hospital to Home services can be combined with other NDIS supports as needed to meet your individual requirements.

CSBS offer the services of a hospital to home coordinator who can guide you through the process. We can help by;

• Organising temporary accommodation 
• Assist you with understanding your new plan (if applicable)
• Design your supports alongside you
• Engage our community nurse to assist with your new circumstances
• Help with your Supported Independent Living (SIL) supports 
• Assist with community participation

The NDIS uses a framework to assess the complexity of an individual's needs, considering factors such as:

• The frequency and intensity of support required
• The level of medical intervention needed
• The impact of the disability on daily life and participation

Examples of high complex needs include:

• Medical conditions: Diabetes, epilepsy, respiratory conditions, spinal cord injuries, multiple sclerosis
• Behavioral challenges: Aggression, self-harm, property damage, elopement
• Psychosocial difficulties: Severe mental health conditions, substance abuse, homelessness
• Environmental factors: Lack of suitable housing, limited access to transportation, social isolation

The NDIS provides funding for a range of supports to address the specific needs of individuals with high complex needs, including:

• Specialised disability support services: One-on-one support, group support, respite care
• Therapy and rehabilitation: Speech therapy, occupational therapy, physiotherapy
• Assistive technology: Devices and equipment to support independence
• Supported independent living: Assistance with daily living tasks and community participation
• Community participation: Programs and activities to promote social inclusion and engagement

To be assessed for high complex needs, you will need to undergo a comprehensive assessment by an NDIS planner. The planner will assess your functional capacity, support needs, and goals to determine if you meet the criteria for high complex needs funding.

Yes, if your circumstances change and your needs become more complex, you can request a review of your NDIS plan to transition to a high complex needs plan.

CSBS is an NDIS regsitered provider that speicialises in Complex need and HIDPA supports. We are regularly audited and pride ourselves on our person-led approach to providing supports. If you'd like to learn more please reach out to us and we'll happily answer your questions.

• Complex bowel care
• Enteral feeding and management
• Severe dysphagia management
• Tracheostomy management
• Urinary catheter management
• Ventilator management
• Subcutaneous injections
• Complex wound management

Individuals who require ongoing support with one or more of the listed activities and have an NDIS plan may be eligible for HIDPA. 

These descriptors outline the skills and knowledge NDIS providers should ensure their workers have when supporting participants who rely on high-intensity daily personal activities. These supports are considered high-risk and often involve personal care tasks that require close communication and understanding between workers and participants.

Yes, CSBS is registered to provide HIDPA supports to NDIS participants. Our registered nurse and trained support workers are qualified in supporting people with complex health needs. We are committed to providing exceptional care, particularly for those who require intensive daily support to manage their health.

The revised HISSD focus on competency-based training and assessment, emphasising the importance of ongoing professional development. They also provide more specific guidance on support delivery and monitoring. CSBS is a registered NDIS provider and we are auidted to provide HIDPA supports inline with the revised HISSD standard.

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HIDPA is covered under the NDIS scheme, so there are no out-of-pocket costs for participants. However, the specific funding allocation will depend on your individual plan. 

Yes, you can transition between HIDPA providers. However, there may be some administrative processes involved, so it's important to plan ahead and communicate with your current and desired providers. If you do have any questions, please reach out to us and we’ll be happy to help you.

The NDIS can fund a wide range of community supports, including:

• Assistance with Social & Community Participation
• Supported employment
• Supported accommodation
• Respite care
• Transport assistance
• Daily living supports
• Increased Social and Community Participation

Learn more 

To add new supports to your NDIS plan, you'll need to have a discussion with your Plan Manager or LAC. They can help you assess your needs, identify suitable providers, and update your plan accordingly.

We offer a range of community supports tailored to individual needs. Guided by the person-led approach to providing supports we work alongside our participants to ensure they feel empowered. If your goals include greater community participation, new hobbies,  and much more CSBS will work with you to see it happen.

In-home support can cover a wide range of services, including personal care, household tasks, transport assistance, communication support, and capacity building. The specific supports you receive will depend on your individual needs and NDIS funding allocation.

The cost of in-home support will vary depending on your specific needs and the level of support you require. Your NDIS plan will outline your funding allocation for in-home support services.

You can choose a registered NDIS provider like [Your Company Name] to deliver your in-home support services. The NDIS website also offers a provider search tool to help you find providers in your area.

We can help you understand your NDIS plan, navigate the funding system, and manage your budget for in-home support services.

Yes, you have the right to choose your own support worker. We can work with you to find a qualified and compatible support worker who meets your needs.

If you have any concerns about your in-home support services, you can contact your service provider or the NDIS directly to lodge a complaint.

Contact the NDIS to test your eligibility and apply for funding, once approved. You can then choose a registered NDIS provider like CSBS to develop your personalised support plan.