Provide feedback or make a complaint

Whether you’re happy, upset, or somewhere in between – we want you to let us know!

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At CSBS, we value your feedback and are committed to providing the highest quality of services. We believe that your input is essential to help us continuously improve and ensure that we are meeting your needs.

If you have any concerns or suggestions, please don’t hesitate to share them with us. Your feedback will be reviewed and addressed promptly. We take all complaints and feedback seriously and strive to resolve any issues in a timely and satisfactory manner.

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Email us

info@csbs.com.au

Call us today

Call 1300 18 11 88

Our Process

Download our flyer

Talk to the NDIS Quality & Safeguards Commission

If you don’t want to talk to someone at CSBS, you can contact the NDIS Quality and Safeguards Commission directly:

  • by calling 1800 035 544 – 9am – 5pm Monday to Friday (excluding public holidays)
  • by visiting the NDIS Commission website – ndiscommission.gov.au

We can also support you to contact the commission. Please talk to your service manager to organise this.

How to give feedback, a compliment or make a complaint.

CSBS Feedback Form

Provide feedback, compliment or make a complaint

If you’d rather speak to someone, you can call 1300 18 11 88 and we will connect you to the best person to support you. When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.

Supports We Offer

Supported Independent Living

At CSBS, we believe that everyone deserves the freedom to live independently. We work alongside you to create a personalised support plan that helps you achieve your goals. We're with you every step of the way!

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Complex Care & Support

CSBS specialise in complex care and personalised support. We help manage daily routines for those with diabetes, epilepsy, wounds, and more. Our Person-led approach makes all the difference.

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Hospital to Home Support

We work with you, your family, and your healthcare team to understand your unique needs and find suitable housing options. Our understanding of the NDIS will help guide you.

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HIDPA

We deliver high-intensity daily personal activities (HIDPA) for people at home and in the community. Our commitment to providing an exceptional standard of care when delivering high-risk supports sets us apart.

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Community Supports

Our community-based supports focus on helping you build meaningful relationships and a strong sense of belonging. We’ll assist you in developing recreational pursuits and exploring opportunities to connect with others in your community.

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In Home Supports

Home is a safe place where you should feel empowered.
We offer a wide range of NDIS-funded in-home support services designed to empower you to live your life on your terms.

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Community Nursing

CSBS provides tailored NDIS community nursing services to support independent living in familiar settings. Our team offers care for chronic illness, medication, wounds, dementia, respiratory and catheter needs, and more.

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Request a call back

  Level 1, 673-679 David Low Way, Mudjimba, QLD 4654

  1300 18 11 88

  info@csbs.com.au

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GET STARTED TODAY!