Provide feedback or make a complaint

Whether you’re happy, upset, or somewhere in between – we want you to let us know!

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At CSBS, we value your feedback and are committed to providing the highest quality of services. We believe that your input is essential to help us continuously improve and ensure that we are meeting your needs.

If you have any concerns or suggestions, please don’t hesitate to share them with us. Your feedback will be reviewed and addressed promptly. We take all complaints and feedback seriously and strive to resolve any issues in a timely and satisfactory manner.

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Email us

info@csbs.com.au

Call us today

Call 1300 18 11 88

Our Process

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Talk to the NDIS Quality & Safeguard

If you don’t want to talk to someone at CSBS, you can contact the NDIS Quality and Safeguards Commission directly:

  • by calling 1800 035 544 – 9am – 5pm Monday to Friday (excluding public holidays)
  • by visiting the NDIS Commission website – ndiscommission.gov.au

We can also support you to contact the commission. Please talk to your service manager to organise this.

How to give feedback, a compliment or make a complaint.

CSBS Feedback Form

Supports We Offer

Behaviour Supports

Our Behavior Support Practitioners help you to develop healthier ways to express yourself. We'll create a personalised plan to support your goals, including improving communication, managing emotions, and learning safe responses.

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Supported Independent Living

At CSBS, we believe that everyone deserves the freedom to live independently. We work alongside you to create a personalised support plan that helps you achieve your goals. We're with you every step of the way!

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High & Complex Needs

CSBS specialise in complex care and personalised support. We help manage daily routines for those with diabetes, epilepsy, wounds, and more. Our Person-led approach makes all the difference.

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Hospital to Home Support

We work with you, your family, and your healthcare team to understand your unique needs and find suitable housing options. Our understanding of the NDIS will help guide you.

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HIDPA

We deliver high-intensity daily personal activities (HIDPA) for people at home and in the community. Our commitment to providing an exceptional standard of care when delivering high-risk supports sets us apart.

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Community Supports

Our community-based supports focus on helping you build meaningful relationships and a strong sense of belonging. We’ll assist you in developing recreational pursuits and exploring opportunities to connect with others in your community.

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Request a call back

  Level 1, 673-679 David Low Way, Mudjimba, QLD 4654

  1300 18 11 88

  info@csbs.com.au

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