Meet our Operations Management team
We are a motivated and compassionate team
CSBS is driven by a passionate and motivated team with a wealth of experience and diverse backgrounds. Get to know our service management team below.
STATE MANAGEMENT TEAM.
Annie Lillywhite
REGIONAL OPERATIONS MANAGER
Annie is an accomplished leader with over 25 years of experience in the community services sector, spanning disability, mental health, homelessness, and family services. She holds a Bachelor of Social Science (Social Welfare) from Charles Sturt University, along with Diplomas in Governance and Management. Annie’s career began as a support worker in a variety of settings including institutional care, residential services, community support, and employment services, providing her with a deep understanding of frontline operations and client needs.
With more than 15 years in senior leadership roles, Annie has extensive expertise in operational management, stakeholder engagement, and strategic development. She is strongly committed to social justice and is guided by values that prioritise dignity, inclusion, and self-determination for the individuals and communities she supports. Annie’s wealth of experience allows her to lead with compassion while ensuring organisational excellence and high-quality, person-centred service delivery.
Outside of work, Annie enjoys travelling locally and abroad, particularly exploring new destinations by cruise ship. She is a keen supporter of the arts, regularly attending theatre shows, musicals, and concerts. At home, Annie loves spending time with her three much-loved dogs, Chopper (16 years), Chester (9 years) and Bailey (1 year), often taking the younger two on long walks as they progress through obedience school.
Julie L’Barrow
STATE OPERATIONS MANAGER
Julie is an experienced executive leader with a strong background in human services, disability and aged care, bringing extensive expertise in leading organisations within complex and highly regulated environments.
She specialises in strengthening organisational performance through clear governance, risk management and operational alignment. Julie works closely with leadership teams to ensure systems, processes and structures are not only compliant, but practical, sustainable and supportive of high-quality service delivery.
Throughout her career, Julie has led significant improvements across governance frameworks, operating models, and organisational capability. She is known for translating regulatory and compliance requirements into clear, workable approaches that enable teams to perform with confidence.
Julie is a values-driven leader who brings a calm, steady approach during periods of change, growth and scrutiny. She focuses on building strong foundations that support both operational excellence and positive outcomes for the people and communities we serve.
At CSBS, Julie plays a key role in supporting teams to deliver consistent, high-quality services while ensuring strong oversight, accountability and continuous improvement across operations.
OPERATIONS MANAGEMENT TEAM.
Irene Brogan
OPERATIONS MANAGER
Irene was born and bred in Tamworth and currently resides with her family in a lovely leafy suburb of Brisbane. Her very first job was as a support worker, and she has built a career of working with people to enhance their health and wellbeing. She is passionate about the disability sector and takes pride in delivering excellent outcomes for individuals and their families.
She has established several supported independent living properties and has successfully provided supports to individuals with complex needs, including those requiring psychosocial disability supports to reintegrate into work or reconnect with their communities.
With a thorough understanding of the NDIS and its workings, she can guide individuals to information that assists them in making informed decisions about the supports they desire and require.
Her extensive operational experience spans direct supports, recruitment and rostering, as well as coaching and training her team. She has a proven track record of managing a variety of competing priorities to secure the best outcomes for all involved.
Irene holds a Certificate IV in Leadership and Management (2017) and participated in the Challenge for Future Leadership Development Program (2013). She graduated with a Bachelor of Education-Habilitation (1997). Her goal is to support individuals in achieving their aspirations while ensuring the journey is enjoyable.
James Rickards
OPERATIONS MANAGER
James is a strategic and values-driven leader with a strong track record across service management, community engagement, business development, and growth strategy. With extensive experience in the Aged Care sector, he brings a deep understanding of the complexities and opportunities within community-based services, consistently translating strategy into meaningful, real-world outcomes for vulnerable populations.
He is particularly passionate about building purposeful partnerships that drive innovation and long-term impact. James has worked closely with peak bodies, hospitals, and key stakeholders to formalise strategic alliances that enhance service delivery and create measurable community benefit. His ability to connect people, organisations, and ideas has enabled the development of initiatives that are both forward-thinking and responsive to community needs.
At a governance level, James has contributed as both a director and advisor to organisations including Parkinson’s QLD Inc. and Mingary Care, helping guide strategic direction and strengthen organisational capability.
Among his proudest achievements are impactful community initiatives, including organising large-scale fundraisers in collaboration with local government and leading multi-day hiking expeditions that raised over $20,000 to improve accessibility and resources for people living with movement disorders on the Sunshine Coast. He has also facilitated conferences focused on Longevity science, helping bring emerging research into practical conversation.
Outside of his professional life, James is a devoted father of two daughters and an avid outdoorsman with a passion for sustainable living. He is often found tending to his garden, managing bee hives, and caring for a lively flock of curious chooks.
Rachel Bunn
OPERATIONS MANAGER
Rachel is a seasoned professional with over 22 years of experience in the community services sector, 15 of which have been in senior leadership roles. She holds a Bachelor of Social Science and an Advanced Diploma of Business, complemented by a Certificate IV in Mental Health, qualifications in Assisting with Medication, and accreditation as a Youth Mental Health First Aid Trainer. Rachel is also certified in the three pillars of trauma-informed care and Therapeutic Crisis Intervention, and she is trained to deliver the PACE Supervision Model.
Her career has spanned a diverse range of service areas, beginning in aged care with a focus on dementia support, then progressing through social and community housing for high-needs clients, youth homelessness services, and child protection overseeing licensed care programs. Over the past 4.5 years, Rachel has focused on mental health and disability programs, drawing on her broad expertise to ensure high-quality, person-centred services across multiple settings.
Rachel is deeply committed to empowering both the individuals she supports and the teams she leads. Her extensive experience in trauma-informed practice and therapeutic approaches allows her to foster environments where participants feel safe and supported. She brings a wealth of operational knowledge to her role, ensuring compliance, best practice, and continuous improvement across all aspects of service delivery.
Outside of work, Rachel is a dedicated family woman who enjoys spending time with her husband, children, parents, niece and nephew. She and her family love exploring nature, travelling, and visiting new coffee spots. Much of her free time is spent cheering her kids on at the beach for surfing, on the footy field, and poolside for swimming.
Katrina Adams
OPERATIONS MANAGER
Katrina brings a values-driven and supportive leadership style to her role as Operations Manager, with a strong focus on ensuring safe, consistent, and high-quality practice across all supports. She is passionate about guiding teams through clear communication, ongoing learning, and practical support, and is motivated by creating environments where both staff capability and participant safety are always prioritised.
Her career has been shaped by experience across aged care, disability support, and leadership roles, giving her a well-rounded understanding of both frontline service delivery and operational management. Over the past 2.5 years, she has worked in capability and development, designing and delivering both online and face-to-face training. This has included a strong focus on medication compliance and MAYBO, supporting teams to build the confidence and knowledge needed to work safely and effectively.
Katrina is particularly passionate about creating services that are reliable, consistent, and aligned with high standards—not just “good enough.” She is committed to strengthening practice by developing staff capability and ensuring teams follow clear, compliant procedures that support positive outcomes for participants.
She has contributed to the development of training modules that strengthen staff knowledge, maintain engagement, and support everyday application of best practice, helping teams feel confident and equipped in their roles.
Outside of work, Katrina enjoys spending quality time with her family and friends, as well as relaxing with her loyal dog.
Kyle Lidgerwood
OPERATIONS MANAGER
Kyle is a passionate and dedicated professional with over five years’ experience in the disability sector, bringing a strong commitment to empowering people with disabilities to achieve their goals and lead fulfilling, self‑directed lives. His work is grounded in respect, dignity, and a genuine belief in the importance of inclusive, community‑based support.
Throughout his career, Kyle has developed a broad and practical skill set spanning advocacy, support service coordination, and community outreach. He is highly experienced in navigating the complexities of disability rights, sector regulations, and support frameworks, ensuring individuals receive the appropriate services, safeguards, and accommodations to thrive.
In his operational roles, Kyle has built strong, trust‑based relationships with participants, families, caregivers, and community organisations. He is known for taking a collaborative, person‑centred approach, balancing individual needs with quality, consistency, and compliance to deliver meaningful and sustainable outcomes.
Kyle is deeply committed to fostering inclusivity, accessibility, and equity across disability services. He continually seeks opportunities to strengthen systems, improve service delivery, and advocate for positive change within the sector, helping create environments where people feel supported, heard, and empowered.