CSBS is a NDIS Registered Provider
What does that actually mean to the people we support?
We are an audited and registered NDIS provider
At CSBS we strive to make a difference. We know we can’t be all things to all people, but we work really hard to make sure that we can provide the right level and mix of supports so people can live the life they want.
We know we are good at what we do; however we also know that along the way we have not always met everyone’s expectations.
But we take that on board, we listen, we learn, we grow, we improve and we go above and beyond to make sure that people with disability are well supported and it is not just us saying this!
We are regularly audited by independent & accredited auditors.
To be a registered NDIS provider, we must undergo and pass a full audit of our systems and supports every three years. In addition to these audits, we also undertake a mid-term surveillance audit 18 months after every full audit.
The audit team is independent, which means they don’t work for us or the NDIS Commission.
The audit team visits us and they look at our documentation, including files, procedures, and computer records.
They talk to our support workers, managers and the people we support. They may also ask to talk to family members of the people we support.
The audit team will let the NDIS Commission know if we are doing well or ways we could improve.
CSBS Group are audited by SAI Global. When they conduct an audit, they are checking:
- how well we work
- whether we are following NDIS rules and quality standards
- what information we keep
- how people feel about the support they receive
In May 2023, we underwent our mid-term surveillance audit by SAI Global and were deemed fully compliant against every category of support we are registered to provide.
NDIS Participant Feedback
As part of the audit, the auditors selected a cross section of Participants and or their nominees to interview and all of the responses provided are listed below. Please note that the feedback was provided to us as de-identified from SAI Global to protect privacy.
In response to the general feedback question the auditors asked about our supports and services, the Participants and nominees interviewed said:
What do the people we support say about us?
Getting Started Is Easy
Connect
Call us on 1300 18 11 88, fill in our general contact form or complete a referral form and tell us about the supports you are looking for.
Talk
Are we a good fit for your needs? Let’s take the time to find out.
Plan
Then we Discover, Design, Deliver & Develop – our 4D‘s!
Supports We Offer
Behaviour Supports
Supported Independent Living
High & Complex Needs
Hospital to Home Support
We work with you, your family, and your healthcare team to understand your unique needs and find suitable housing options. Our understanding of the NDIS will help guide you.
Community Supports
Request a call back
WE HAVE CAPACITY
GET STARTED TODAY!