For Support Coordinators
The provider that says yes to complexity and gives you the evidence to back it.
We’re a registered NDIS provider built around High Intensity, complex SIL and hospital-to-home. The people you work with get human, professional support. You get real-time notes, data-led advocacy, and a team that picks up the phone.
“We don’t just fill vacancies. We hold the line on complex work.”
Download the Specialist Coordination Hitchhiker's Guide
You're not looking for another NDIS provider.
You're looking for one that can do the work!
We work alongside Support Coordinators who work with people that the other providers quietly hand back. High Intensity Physical and Behaviour Supports. Hospital-to-home with no plan in place. Long stays where the plan stopped matching the person years ago.
This is our niche. We’ve leaned in, not pulled back.
We make your job easier, not harder
Get access to progress notes, medication, incident and activity data. Nominees and (where authorised) Support Coordinators see what’s happening, when it’s happening.
We turn support into evidence
Data-led advocacy as standard. When it’s time for a plan review, you walk in with patterns, trends and timelines — not anecdotes.
We specialise in complexity
HIDPA, complex behaviour, medically fragile, dual diagnosis, hospital-to-home — the cases others step back from are what we’re built for.
Not a “we’ll try” a “we’ve done this.”
The bits of the job that shouldn't be this hard.
✘ Chasing Progress Notes
✔ Access reports as you need
✘ Plan reviews on anecdotes
✔ Data-led advocacy as standard
✘ Hospital-to-home falling on you
✔ Defined discharge pathway
✘ Rare ‘yes’ to complexity
✔ HIDPA & HIBS is our core work
✘ SIL vacancies = compromise
✔ Head Leaseholder, REIQ tenancy & SDA Colloborative
Built On Systems. Led By Humans
CSBS Connect: Real-time transparency
A single source of truth for progress notes, medical and health information, and the day-to-day. Nominees, families and authorised Support Coordinators get the access they need – without the chase.
Advocacy & Evidence Through Data
Every shift contributes to the picture. We turn that into reports that secure funding, change plans, and prove what’s working.
Hospital-to-Home
A defined pathway from ward to front door – clinical handover, environment readiness, workforce match, family and nominee briefing, and a 90-day stabilisation window.
HIDPA & Complex Care capability
Registered for High Intensity Daily Personal Activities. RN-led clinical governance. Workforce trained for the person, not the task.
SIL & ILO with security of tenure
Head Leaseholder model, individual REIQ tenancy agreements, person-led house culture, PATH Planning twice a year.
Goal tracking built for the reforms
As the NDIS sharpens its focus on goals, we’re already set up for it. Our PATH Planning sessions set 12-month goals with the person at the centre — then we track progress against them as we go, so when a plan review asks “is this working?”, the evidence is already in your hands.
9 Principles of Support
Our practice framework; human-first, person-led, dignified, transparent. We share it openly with the people we support, families and partners.
You’ve supported people through this before. So have we.
Jane's Story.
From hospital to home
A Safe Place to Begin Again
CSBS collaborated with hospital teams, coordinated safe housing, and delivered training so her support team was prepared from day one.
By leading with compassion and capability, we worked with Jane to rebuild trust, feel safe again, and slowly regain her independence.
Today, Jane is walking, smiling, and no longer just surviving – she’s living.
Sienna's Story.
Data-informed advocacy
Making the Invisible Visible
CSBS introduced structured data collection to track her seizures, care needs, and risks.
This evidence told a story no paperwork had before.
The result? A compelling case that secured increased funding and clinical support.
Sienna now lives more safely, with dignity and support that reflects her reality.
Jame's Story.
The Golden Thread in Action
Holding the Line With Evidence
James required high-intensity behaviour support and could not live safely with others. When policy changes downgraded his plan, his hours were gradually reduced across three reviews – putting his independence and wellbeing at risk.
In response, we implemented a customised data-tracking system that captured daily incidents, staff interventions, and specific care needs…
We don't collect data just for compliance. We collect it for change!
Resources
Access tools you can actually use this week!
Hitchhikers Guide
Not another NDIS 101. This free guide explores the claiming edge cases, plan review evidence, hospital-to-home pathways, high-intensity supports, SIL due diligence and complex support questions that don’t always have straightforward answers. Designed specifically for Support Coordinators working in the real world of complexity.
Golden Thread of Advocacy
The Golden Thread of Advocacy is the journey that empowers every one of us to make a real, measurable difference in the lives of the people who choose us to support them.
By using everyday data thoughtfully and consistently, we turn small moments into powerful evidence that helps us advocate, improve outcomes, and create truly person-centred support.
Not convinced?
Not 100% sure where to start, or just want to talk things through? Our relationship manager is a friendly, knowledgeable point of contact who works closely with support coordinators every day.
No pressure, no push, just a genuine conversation about what support could look like and the opportunity to discover if we are right for each other. If that sounds helpful, reach out.
What you get when we Support
Registered NDIS Provider Since 2017
Hospital to Home Pathway
CSBS Reporting - Reporting when you need need it
Goal Focused & Reform Ready
HIDPA Trained & Capable Workforce
Data Led Advocacy
Head Leaseholder SIL Model
