R U OK? Day: Conversations That Matter in the NDIS

Thursday, 11 September is R U OK? Day a reminder that while the campaign runs once a year, asking the question really matters every day. For those working as Support Workers or in the disability sector, the message can feel especially meaningful.

At CSBS, we spoke with our CEO, Vickie, about the significance of the day and what it means for people working in NDIS supports.

“Working with people carries weight.”

“Working with people can feel like a significant burden,” Vickie explains. “There’s the emotional investment, the interpersonal challenges, and the responsibility you carry for someone else’s wellbeing. It takes time, energy, and a lot of heart.”

Support work within an NDIS provider environment often involves navigating complex emotions, supporting families, and being there through the ups and downs of daily life. It can feel heavy at times but that’s not the whole story.

“It’s also deeply rewarding.”

“Yes, there’s a weight to the role,” Vickie continues, “but it’s also profoundly rewarding. Supporting people brings purpose, personal growth, and genuine connection. When you help someone live the life they want, the rewards are immeasurable.”

Support Workers often talk about the intrinsic value of their roles. The sense of meaning, purpose, and even improved wellbeing that comes from helping others. Research backs this up: acts of kindness and connection are linked to reduced stress and better mental health outcomes.

Asking the Question: R U OK?

This is where R U OK? Day comes in. Research shows that nine in ten Australians feel grateful, supported, and cared for when asked the simple question: “Are you OK?”

“We don’t have to wait until September 11 to ask,” says Vickie. “We can ask any day. For our support workers and the people we work with, these conversations are part of what makes our community strong.”

Building a Culture of Support

As a NDIS provider, CSBS is committed not only to delivering high-quality NDIS supports, but also to building a culture where people look out for each other. Whether it’s colleagues, participants, or families, the message is the same: connection matters.

“At CSBS, we’re blessed with the people around us,” Vickie reflects. “Our support workers bring empathy, strength, and compassion into every interaction. That’s why asking, ‘Are you OK?’ isn’t just a campaign for us it’s part of the way we support each other every day. Making us part of something, something we’ve been calling the ‘Human Club’.

A Conversation Could Change a Life

This R U OK? Day, CSBS is encouraging everyone; Support Workers, families, colleagues, and community members to take a moment to ask and listen. Because whether in the NDIS or in everyday life, conversations have the power to change lives.

👉 Ask R U OK? Any Day.