Why choose CSBS?

We like to think we are pretty good at what we do. So…without jargon, buzz words and slick marketing… lets break it down.

Choosing a disability support provider can be overwhelming.

We know that finding the right provider to suit you and your needs can be overwhelming when faced with so many different options and services. You want to know that the provider you choose can give you the right supports in the right way, so you can live your life the way you want.

At CSBS, we work with you to make sure that we understand your needs and your wishes; we like to get to know you and for you to get to know us before making the commitment to use our services. We will have conversations about the important people in your life, your risks and challenges, and the things you would like and need so the supports we provide are right for you.

All good relationships are built on trust and mutual respect, a provider / participant relationship is no different. We commit to putting you and your needs first and including you in the decisions that affect your life and the things you want to do.

So please, check out the information we have on our website, and when you are ready, give us a call so we can talk about how we can be part of your story.

CSBS Connect - Access your own support information in real time.

Access real-time Participant support information through CSBS Connect. We have made it easier for nominees to access the notes and information we keep about the people we support. Information like, progress notes, medical and health data, activities, and the supports and care we provide during a shift.

Every form we create that records information about a person we support is created uniquely for that person. No cookie cutter data collection here. Just personalised and tailored data collection that we give YOU access to.

What do we collect the data for? Well, a few reasons:

we can track progress and measure your goals – whatever they might be.
we can share the data with your support team such as your allied health professionals. They can tailor and modify their support recommendations based on the insights they gain from the data.
We can track trends or identify problems that may suggest changes are required in how we support you.
The NDIA require us to keep records of the support that we provide you.

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Our Support Workers are our greatest asset.

We believe support workers provide the best support to people when they are equipped with the right knowledge and systems to enable them to do their job.

Knowledge that ensures they understand how to work within the NDIS guidelines backed up by systems and resources that support them in their role.

Learn more.

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We don't just talk to the talk. We walk the walk.

We can say we do this and say we do that, but at the end of the day, we’d prefer to let the people who choose us for supports, do the talking.

Our 4D Evolution makes all the difference

Our 4D Evolution is our person-focused way of working with our customers to discover, design, deliver, and develop supports and services that are relevant and wanted – supports based on your preferences and not our assumptions.

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Path Planning to map your goals

We mean it when we say we strive to deliver person-focused supports and services. As part of our delivery of supports, we offer facilitated PATH planning sessions – these are 12-month forward planning sessions that bring you and your team together to discuss your goals and ideas, and plan the activities that you want and need to do, rather than what we think you want and need to do.

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We practice reflective practice

Reflective Practice is a daily feature of the supports and services we provide. The act of curiously asking questions is one of the most meaningful ways we avoid making assumptions and support you to do the things you want to do, or do the things you have to do, in a way that’s ok with you.

This is the fundamental principle of behaviour supports – and one of the first considerations of reflective practice.